XADO East Africa

Privacy Policy
Last updated: 10th Oct 2026

1. Who we are

This website, xadoeastafrica.com, is run by Xado East Africa Limited (“we”, “us”, “our”), a company registered in Kenya, with offices on Workshop Road, Nairobi. We are responsible for the personal information we collect about you. In legal terms, we are its “data controller”.

We respect your privacy. This policy explains, in plain language, what information we collect, why we collect it, who we share it with, and the rights you have under Kenya’s Data Protection Act 2019.

2. The information we collect

When you order from us, we collect your name, phone number, email address and delivery location, along with what you ordered and how you paid.

When you pay by M-Pesa or another payment method, we receive confirmation of the payment, such as the transaction code, amount and phone number used. We never see or store your M-Pesa PIN or full card details.

When you book a service, we collect your contact details and information about your vehicle, such as its make, model, year, mileage and registration number, and your location for mobile services.

When you contact us, whether by phone, WhatsApp, email or a form on our website, we keep a record of the conversation so we can help you.

When you apply for a trade account, we collect your business details and the details of your contact person.

When you visit our website, we automatically collect basic technical information, such as your IP address, browser and device type, the pages you visit and how long you stay. Some of this is collected using cookies, which are explained in section 8.

3. Why we use your information

We use your information to:

• Process, deliver and support your orders;
• Take payment and keep proper financial records;
• Carry out the services you book with us;
• Answer your questions and give you product advice;
• Set up and manage trade accounts;
• Keep our website secure and working well, and understand how it is used so we can improve it;
• Send you news and offers, but only if you have agreed to receive them;
• Meet our legal obligations, such as keeping tax records.

We only use your information where the law allows: because we need it to fulfil your order or booking, because you have given your consent, because we have a legal duty, or because we have a genuine business interest that does not override your rights.

4. Marketing messages

We will only send you offers and news by email, SMS or WhatsApp if you have agreed to receive them, or if you have bought from us before and have not asked us to stop. You can opt out at any time by using the unsubscribe link in any email, by replying STOP to an SMS, or by contacting us.

5. Who we share your information with

We do not sell your personal information. We share it only when needed, with:

• Delivery riders and courier companies, so they can deliver your order;
• Payment providers, such as Safaricom M-Pesa [and name your payment gateway], to process payments;
• Website analytics providers, such as Google Analytics, to understand how our site is used
• WhatsApp, when you choose to contact us or order through it;
• gGovernment authorities, courts or regulators, when the law requires it;
• Professional advisers, such as our accountants and lawyers, when necessary.

Everyone we share information with must keep it safe and use it only for the purpose we gave it to them.

6. Information stored outside Kenya

Some of our service providers, such as website hosting, email and analytics companies, may store information on servers outside Kenya. When this happens, we take steps to make sure your information is protected to the standard required by Kenyan law.

7. How long we keep your information

We keep your information only for as long as we need it:

• Order and payment records: [5 years], as required by tax law;
• Service and vehicle records: [10 years], so we can see your vehicle’s history if you return;
• Enquiries and messages: [12 months] after your question has been answered;
• Website technical data: [12 months].

After that, we delete your information or make it anonymous.

8. Cookies

Cookies are small files that a website stores on your device. We use them:

• To make the website work, for example to remember what is in your cart;
• To remember your preferences;
• To understand how visitors use our website, so we can improve it.

You can accept or refuse non-essential cookies using the cookie notice on our website, and you can delete or block cookies in your browser settings. If you block all cookies, some parts of the website, such as the cart, may not work properly.

9. Keeping your information safe

We protect your information with sensible security measures, including encrypted connections on our website and restricted access to customer records. No website can be completely secure, but we work hard to protect your information and will act promptly if a problem ever arises, including notifying you and the Data Commissioner where the law requires it.

10. Your rights

Under the Data Protection Act 2019, you have the right to:

• Be told how your information is used, as this policy does;
• See the personal information we hold about you;
• Have incorrect or incomplete information corrected;
• Have your information deleted, where we no longer need it or have no legal reason to keep it;
• Object to our using your information, including for marketing;
• Ask us to send your information to you or to another organisation in a usable format.

To use any of these rights, contact us using the details below. We will respond within 72 hours.

11. Children

Our website and products are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us their information, please contact us and we will delete it.

12. Other websites

Our website may link to other websites, such as XADO’s international sites or social media. Those websites have their own privacy policies, and we are not responsible for how they handle your information.

13. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated. If we make important changes, we will let you know through our website or by email.

14. Contact us

For any question about this policy or your personal information:

Xado East Africa Limited, Workshop Road, Nairobi, Kenya
Phone: 0703 100 200 / 0738 100 200
Email: info@www.xadoeastafrica.com