XADO East Africa

Terms and Conditions
Last updated: 10th Oct 2026

1. About us

1.1 This website, xadoeastafrica.com, is run by Xado East Africa Limited (“we”, “us”, “our”), a company fully registered in Kenya.

1.2 Our office and service centre are on Workshop Road, Nairobi, Kenya. You can reach us by phone on 0703 100 200 or 0738 100 200, on WhatsApp on +254 703 100 200, or by email at info@www.xadoeastafrica.com

1.3 We are the official importer and distributor of XADO products in East Africa.

2. About these terms

2.1 These terms apply whenever you use our website, buy products from us, or book a service with us. Please read them before placing an order. By placing an order, you agree to them.

2.2 Nothing in these terms affects your legal rights as a consumer under Kenyan law, including the Consumer Protection Act.

2.3 We may update these terms from time to time. The version in force when you place an order is the one that applies to that order.

3. Our products and the information we give

3.1 We describe our products as accurately as we can, using information from XADO and from the product packaging. Product images are for illustration, and packaging may change slightly from the pictures.

3.2 Product pages, recommendations and advice from our specialists are general guidance. Your vehicle manufacturer’s handbook remains the main guide to the correct oils and fluids for your vehicle. If you are unsure, please ask us before you buy.

3.3 Always read and follow the instructions and safety information on the product packaging.

4. Prices

4.1 All prices are in Kenya shillings and are inclusive of VAT

4.2 Delivery charges are not included in product prices. They are shown at checkout or confirmed with you before delivery.

4.3 We try to keep prices on our website accurate. If we find a clear pricing error on your order, we will contact you before dispatch and you may either pay the correct price or cancel the order for a full refund.

5. Placing an order

5.1 You can order through our website, on WhatsApp or by phone. You do not need an account to order.

5.2 When you place an order, we will send you a confirmation. A contract between us is formed when we confirm your order and dispatch it, or when you collect it.

5.3 We may decline or cancel an order, for example if a product is out of stock or we cannot deliver to your location. If you have already paid, we will refund you in full.

6. Payment

6.1 We accept M-Pesa, other mobile money and cash. We also accept card payments for products purchased in our store

6.2 Payments made on our website are processed securely, and your payment details are encrypted.

6.3 Orders are processed once payment is received, or payment is made in cash on delivery within Nairobi.

7. Delivery and collection

7.1 Within Nairobi, orders placed by 2:00pm on a working day are delivered the same day, by motorcycle. We are open Mondays – Saturdays: 8:30am – 6:00pm and Sundays 10:00am – 6:00pm

7.2 Outside Nairobi, orders are dispatched the same day by parcel delivery service and usually arrive within 24 hours. Delivery times to remote areas may be longer.

7.3 We currently deliver within East Africa.

7.4 Delivery charges are paid by the customer and depend on your location.

7.5 You can also collect your order from our Nairobi store during opening hours. We are open Mondays – Saturdays: 8:30am – 6:00pm and Sundays 10:00am – 6:00pm

7.6 Please check your order when it arrives. If anything is missing, damaged or wrong, tell us within [24 hours] of delivery, with photos if possible, and we will put it right.

7.7 Responsibility for the products passes to you once they have been delivered to you or collected.

8. Returns, refunds and faulty products

8.1 Unopened products: you may return a product that is unopened, unused and in its original sealed packaging within [3 days] of delivery, with proof of purchase.

8.2 Opened products: for safety and quality reasons, oils, fluids, treatments and other chemical products cannot be returned once opened, unless they are faulty.

8.3 Faulty or wrong products: if a product is faulty, damaged on arrival or not what you ordered, contact us within [48 hours] of delivery. We will replace it or refund you in full, including any delivery charge.

8.4 Refunds are made to the original payment method, usually M-Pesa, within [5 working days] of our receiving and checking the returned product.

9. Using our products safely

9.1 Our products are for use in vehicles, engines and equipment as described on the packaging. Store them sealed, out of direct sunlight and out of the reach of children and animals.

9.2 We are not responsible for loss or damage caused by using a product in a way the packaging or our advice does not recommend, by using a product unsuitable for the vehicle, or by a fault that already existed in the vehicle before the product was used.

9.3 XADO treatments restore and protect worn parts. They do not repair parts that are broken or completely worn out, and they are not a substitute for necessary mechanical repairs.

10. Workshop and mobile services

10.1 Services booked at our service centre or through our mobile service are carried out by our technicians using the products agreed with you.

11. Trade customers

11.1 Garages, fleets, dealers and other business customers may apply for trade pricing. Trade orders are covered by these terms together with any separate trade agreement or price list we give you. If the two differ, the trade agreement applies.

12. Our responsibility to you

12.1 We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care.

12.2 We are not responsible for loss that was not foreseeable, for business losses such as lost profit or loss of income, or for delays caused by events outside our reasonable control.

12.3 Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited under Kenyan law.

13. Using our website

13.1 The content of this website, including text, images, logos and product information, belongs to us or to XADO Chemical Group and is protected by law. You may view it and print it for personal use. You may not copy, republish or sell it without our written permission.

13.2 You must not misuse the website, for example by attempting to access it without authorisation, introducing viruses, or posting unlawful, offensive or misleading content.

13.3 Reviews and comments reflect the views of the people who post them, not ours. We may remove any review or comment that is unlawful, offensive or misleading.

13.4 We may link to other websites for your convenience. We are not responsible for their content.

13.5 You may link to our home page in a way that is fair and lawful and does not suggest any endorsement by us that does not exist. Please ask our permission before using the XADO or XADO East Africa logos.

14. Your personal information

14.1 We use your personal information only to process your orders, deliver your products, provide our services and keep you informed, in line with the Data Protection Act 2019. Our Privacy Policy explains this in full, including how we use cookies: [link to privacy policy].

15. Resolving problems

15.1 If you have a complaint, please contact us first. We aim to resolve all complaints quickly and fairly.

15.2 If a dispute cannot be resolved through discussion within 30 days of your written notice, either of us may refer it to mediation before going to court.

15.3 These terms are governed by the laws of Kenya, and the courts of Kenya have jurisdiction.

16. Contact us

Xado East Africa Limited, Workshop Road, Nairobi, Kenya
Phone: 0703 100 200 / 0738 100 200
WhatsApp: +254 703 100 200
Email: info@www.xadoeastafrica.com