have a question about XADO?
Frequently Asked Questions
New to XADO, or not sure what your car needs? You don’t have to be a mechanic to look after your car well. Here are simple answers to the questions we hear most. If yours isn’t here, just ask us. We are always happy to help.
Getting to know XADO
What is XADO?
XADO makes engine oils, gearbox oils, treatments and car care products, and has done so for more than 30 years. XADO East Africa is the official importer for this region, so everything we sell comes straight from XADO.
What is Revitalizant?
It is XADO’s special ingredient. As you drive, it repairs the tiny worn spots on the metal parts inside your engine or gearbox and covers them with a tough protective layer. Think of it as repairing and protecting your engine while you use the car.
How is XADO oil different from ordinary oil?
Ordinary oil can only slow down wear. Many XADO oils also contain Revitalizant, so they help repair worn parts as well as protect them. Your engine runs smoother and quieter and lasts longer.
Is my car right for XADO?
How do I know XADO needs to go into my car?
Common signs are an engine that is louder than before, smoke from the exhaust, using more fuel or oil than usual, or a car that feels weaker on hills. XADO products also work as prevention, to keep a healthy engine in good shape.
My car is old with high mileage. Will XADO still help?
Yes. Older engines usually benefit the most, because they have the most wear to repair. XADO cannot fix parts that are broken or completely worn out, so if your car has a serious fault, have it checked first.
My car is new. Can I use XADO?
Yes. Using XADO from early on helps protect the engine from wear. If your car is still under the dealer’s warranty, check the warranty terms first, or ask our specialists.
I bought my car second-hand and don’t know what oil was used before. Is that a problem?
No. Revitalizant works whatever oil or products were used before.
What do the numbers on engine oil, like 5W-30, mean?
They describe how thick the oil is. The first number shows how easily it flows when the engine is cold, and the second shows how thick it stays when the engine is hot. Your car’s handbook tells you which numbers to use, and we can help you find the right one.
Which oil is right for my car?
Check your owner’s handbook or the oil cap under the bonnet. Each product page also lists the cars it suits. The easiest option of all is to tell us your car’s make, model, year and mileage, and we will recommend the right products for free.
Using XADO products
Can I use Revitalizant with any type of engine oil?
Yes. It works with mineral, semi-synthetic and synthetic oils, and with old or new oil. It does not change the oil. The oil simply carries it to the parts that need it.
Will the treatment sink to the bottom and stop working if I don’t drive for a while?
No. When you add it, you let the engine run for a few minutes. That mixes it completely into the oil, so it keeps working whenever you drive.
How long does the protection last?
For XADO’s full treatments, such as the AMC Maximum range, protection lasts about 100,000 km. After that, simply repeat the treatment. Using XADO oils at each oil change helps keep the protection going.
My oil pressure light flickers when the car is idling. Will Revitalizant fix it?
It may help if the cause is general wear inside the engine. But a flickering oil light can also mean low oil, a faulty sensor or a failing part. Check your oil level first, and have the car inspected promptly if the light stays on.
When should I change my oil after a treatment?
Leave the oil in until the treatment is complete, usually 1,000 to 1,500 km. That is why it is best to add a treatment soon after an oil change. Each product page tells you the exact distance.
Can I drive without oil if my engine has been treated?
No, never. Engine oil is always needed. Revitalizant gives extra protection if something goes wrong, but it does not replace oil.
Will XADO really save me fuel?
In many cars, yes. In an older engine it restores lost power, and in any engine it reduces friction, so the engine works less hard. How much you save depends on your car and how you drive.
How often should I change my engine oil?
Follow your car’s handbook. As a guide, many cars need an oil change every 5,000 to 10,000 km. Cars that sit in heavy traffic, carry heavy loads or drive on dusty roads may need it sooner.
Is XADO safe for every car?
For almost all cars, yes. A small number of engines, in some BMW, Audi, Porsche, Mercedes-Benz and Range Rover models, have special cylinder coatings and need a different approach. If you drive one of these makes, ask us before buying.
Ordering and payment
How do I know I’m buying genuine XADO?
We import directly from XADO, so every product we sell is genuine and comes sealed. Many XADO packs carry a security hologram. If you have bought XADO elsewhere and are unsure about it, contact us and we will help you check.
How do I place an order?
Add the products you want to your cart and check out on our website. You can also order through WhatsApp using the button on each product page, or call us on +254 703 100 200.
Do I need an account to order?
No. You can order as a guest.
How can I pay?
You can pay by M-Pesa checkout for online purchases. You can also pay via card for instore purchases.
Is it safe to pay on your website?
Yes. Your payment details are encrypted, which means they are scrambled and protected while they travel over the internet.
Delivery
How long will delivery take?
Orders placed by 2:00pm are delivered the same day within Nairobi. Orders outside Nairobi are dispatched the same day and usually arrive within 24 hours.
How do you deliver?
Within Nairobi we deliver by motorcycle. Outside Nairobi we send orders by parcel delivery service.
How much does delivery cost?
Delivery is paid by the customer, and the cost depends on your location. The delivery costs are displayed on checkout
Can I collect my order myself?
Yes. Choose store pickup at checkout and collect your order from our Nairobi store. We are open Mondays – Saturdays: 8:30am – 6:00pm and Sundays 10:00am – 6:00pm
Do you deliver outside Kenya?
We currently deliver within East Africa only.
How do I track my order?
Click “Track your order” at the top of any page and enter your order details.
Can I return a product?
Unopened products in their original packaging can be returned within 3 days with proof of purchase. Opened products cannot be returned.
Service and Help
Can you fit the products for me?
Yes. Our Nairobi service centre can do your oil change and apply XADO treatments for you. Book through the “Book a Service” page.
Can you come to me?
Yes. Book a mobile service and tell us where you are and what your car needs.
Do you supply garages, fleets and dealers?
Yes, with trade pricing and larger pack sizes. Visit our “Garages and Dealers” page to send us an enquiry.
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